Verizon Still Doesn’t Understand Concept Of Fire

Posted by on Aug 2, 2008 in Business, Customer Service | No Comments

Sometimes I am just stunned by stuff like this, but I guess I shouldn’t since customer support has reached an all-time low in this country:

My in-laws lost their house to a fire in January. Rebuilding went down to the bricks in some places, and wall studs in others. Complete loss, complete rebuild.

When they tried to move their phone number to their temporary apartment abode during home reconstruction, Verizon wouldn’t do it. This was a Verizon land line they’d had for maybe 25 years or so in two different homes. The Verizon rep told them they only thing they could do was forward the old number to the new number.

OK, said my father-in-law, accepting that he’d have to pay for two phone lines for the duration. Forward that number.

We can’t do it, said the Verizon reps, only you can do it. Get this: they were told to call from their old phone to request the forwarding service. Yes, the phone in a house that burned down. Yes, calling on phones that had turned into lumps of melted plastic with metal bits sticking out.

I mean is it any wonder that people are running away from phone companies as fast as they can and going to cell phones for home use and/or VOIP.

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